Terms & Conditions
Silver Line Detail Ltd. seeks to provide the highest-quality mobile auto detailing and ceramic coating services across British Columbia. We appreciate your consideration of our services and ask that you carefully review the following terms and conditions, which outline our service policies, expectations, and limitations.
These terms are designed to protect both you, the client, and Silver Line Detail Ltd. The most important terms are outlined under “Cancellation & Rescheduling Policy” and “Vehicle Terms.” By scheduling any service with Silver Line Detail Ltd., you acknowledge and agree to all terms listed below.
Cancellation & Rescheduling Policy
A $30 non-refundable deposit is required to secure all appointments prior to service. This deposit will be applied toward the total cost of the service upon completion. If an appointment is rescheduled with reasonable notice, the deposit will be transferred to the new appointment date. If the appointment is canceled, the deposit is forfeited. If the deposit is not collected prior to service for any reason, it will be charged at the time of payment.
Before Your Detail Clients are provided with preparation instructions prior to their appointment. Vehicles must be ready and accessible at the scheduled time. If Silver Line Detail Ltd. is required to wait more than 10 minutes due to excess personal belongings, trash removal, or lack of vehicle access, a $50 convenience fee may be applied for lost time.
If the client is unavailable or unable to provide access to the vehicle within a reasonable time frame, Silver Line Detail Ltd. reserves the right to charge a $100 time-slot fee for occupying a scheduled appointment.
Vehicle Terms
Clients must remove all personal belongings, valuables, and important items prior to service. For safety and liability reasons, Silver Line Detail Ltd. will not move personal belongings. Service time and pricing are based on the package selected and the condition disclosed at booking. Clients must disclose excessive conditions such as pet hair, stains, mold, bodily fluids, sand, trash, or severe contamination prior to booking. Failure to disclose these conditions may result in an adjusted quote after in-person inspection.
If compartments such as glove boxes or center consoles are not cleared, they will not be cleaned.
Car seats and booster seats must be removed prior to service. Silver Line Detail Ltd. will not uninstall or reinstall car seats under any circumstances. If left in the vehicle, cleaning will be limited around the seat with no guarantee of full results.
Additional fees may apply for pet hair, staining, odors, mold, or hazardous materials. Pet hair and sand removal is not guaranteed with any service. While best efforts are made, some stains and odors may be permanent. Ozone treatment may be required for odor removal and may require multiple treatments or referral to a specialist.
Silver Line Detail Ltd. is not responsible for damage to heavily soiled or fragile interior components. Headliners are cleaned gently; aggressive cleaning may cause sagging due to adhesive breakdown. Some headliners may be deemed too fragile to clean.
We are not responsible for baked-on brake dust that cannot be fully removed, nor for etched paint damage caused by bird droppings, sap, bugs, or tar. Exterior trim restoration is not guaranteed if the material is beyond recovery.
Wax, sealants, and ceramic coatings require proper maintenance. Improper care will reduce durability.
On-Site Service
Terms Payment is due in full upon completion of service. Silver Line Detail Ltd. reserves the right to request full prepayment for clients who have repeatedly canceled or failed to comply with scheduling terms.
Appointments may be rescheduled due to weather, staff illness, or equipment failure without penalty. Clients will be notified whenever possible.
For safety, clients must remain at least 10–15 feet away from the work area to avoid trip or slip hazards.
Failure to disclose hazardous conditions such as urine, feces, bodily fluids, mold, or other biological waste may result in service refusal and partial payment charged at Silver Line Detail Ltd.’s discretion.
Photo / Video Rights
By booking with Silver Line Detail Ltd., you grant permission for photos and videos of your vehicle to be taken before, during, and after service for marketing and promotional purposes. Client names, license plates, and home addresses will not be disclosed without permission.
If you do not consent, you must notify us prior to service and complete the opt-out below. I declare that
I, _____________________, do not authorize Silver Line Detail Ltd. to use photos or videos of my vehicle for marketing purposes.
DATE:
SIGNATURE:
Service Guarantee
If there is clear evidence that a service was not completed as ordered or workmanship was substandard, Silver Line Detail Ltd. will redo or refund the affected portion at our discretion.
Any concerns must be reported during post-inspection or within 24 hours of service completion. Unauthorized repairs or cleaning void the service guarantee. Refusing a redo appointment limits refunds to a maximum of 20% of the service value.
Payment Terms
Payment is due upon completion. Failure to pay invalidates the service guarantee. Any claims must be submitted within 24 hours to silverlinedetailco@gmail.com with supporting photos.
Failure to disclose severe conditions at booking voids refunds, redos, or additional work outside the original estimate.
GENERAL TERMS, PAYMENT, AND DISPUTES
Full payment is required prior to vehicle release. Unpaid invoices may be subject to collection fees, legal costs, and interest up to 18% per annum. This is not an expectation contract, and buyer’s remorse is not grounds for refund.
Silver Line Detail Ltd. is not responsible for loss or damage caused by fire, theft, accident, or circumstances beyond our control. Consequential damages are excluded.
Estimates are valid for 30 days and based on disclosed information. Vehicles will undergo a pre-inspection prior to service. Existing damage, scratches, or defects are not the responsibility of Silver Line Detail Ltd.
We reserve the right to refuse service for any vehicle or correct errors, pricing, or descriptions at any time without notice.
By booking services with Silver Line Detail Ltd., you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.
Thank you for choosing Silver Line Detail Ltd.
Serving British Columbia
236-887-6030
silverlinedetailco@gmail.com